5 Reasons to Get VoIP for your Business VoIP, or Voice over Internet Protocol, is technology which enables calling over the Internet, as compared to the traditional fixed lines. It’s a method of making calls rather than describing a physical object itself. With more than 1/3rd of businesses worldwide already invested in VoIP, there are numerous reasons for entrepreneurs to get VoIP for their businesses. Here are a few reasons why:
High costs are one of the chief reasons for businesses to be ditching their landlines in favor of VoIP, wherein costs are a fraction of the former especially when it comes to long-distance calls. When it comes to local calls, businesses have reported cutting costs by as much as 40%. VoIP plans start at as less as $25-35 per line per month, as compared to the expensive costs of traditional lines, as much as $50 per month on an average, where the costs are passed on to the customers.
Ease of use and flexibility
VoIP isn’t just easy to install, but it’s easy to use, deploy and manage as well. A VoIP system can be up and running in as less as 15-20 minutes. An online dashboard tracks the users’ accounts, phone usage details, and statistics. VoIP systems also have solid 24/7 support, with customer executives ready to answer all and any questions users have, as well as help them with customization and configuration as well. Users can also make changes in their accounts or upgrade them easily, as well as relocate easily. What’s more, VoIP works anywhere, any place, and any time with just an internet connection. VoIP plans are customizable with customers being able to choose features that they want. Also, many do not require annual contracts and lines can be added and removed easily as well.
According to a Rittenhouse study, those companies which worked with flexible technologies like VoIP observed an increase in productivity of as much as 20%. The study observed a decrease in on-hold time via mobile apps, call forwarding, and softphones enabling answering from any place. Also, video calling and conference calling made holding company meetings easier. The hiring process is made easy with virtual phone numbers, enabling expanding the search for employees and cutting down on asset costs as well. What’s more, today the VoIP call quality is professional-grade, having improved greatly from its earlier days.
Today’s VoIP solutions offer an incredible set of features at very competitive price points, some of which include custom voicemail, call forwarding, hold music, conference calling and auto attendant. Some VoIP solutions also offer a local and a toll-free phone number with access across multiple devices including desktops, tablets, office phones, and smartphones, IP fax capability, video and audio-conferencing support, and unlimited and heavily-discounted calling across the US (including US Virgin Islands and Puerto Rico) and even Canada. Some other premium call features also include a Voice Manager, which is a password-protected web dashboard. It allows you to manage features such as call recording, simultaneous call routing to up to 4 devices, voicemail and auto attendant so calls aren’t missed and lines aren’t busy recorded greetings, and more. Power outages aren’t an issue either since calls can be easily forwarded to the smartphone. It can be done in several ways. One could be a single number ringing on multiple phones, with whoever being the nearest being able to answer. The second could be forwarding the call straight to voicemail, converting it into an audio file and placing it directly into the users’ inboxes. This not only leaves a copy of the call on record but also one doesn’t need to keep on checking their voicemails to see if they missed something important. All these features make businesses appear and sound professional and polished.
The one thing that VoIP systems can be trusted with is their security. The level of attention that VoIP providers pay to client security and privacy is amazing. VoIP calls could even be encrypted with the assistance of VPN, resulting in complete protection against eavesdroppers and hackers.
If the above-mentioned reasons don’t convince you, perhaps this shall. Given that VoIP systems are reliant on internet connections, some even have contingency plans in case the internet goes down, which is a possibility. Backup solutions keep the users’ communications live, even when an internet outage occurs. They can even be used to set up internet anytime and anywhere, especially if you’re traveling for work and are presenting at a seminar or a trade show.
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