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Paychex Payroll Software Review 2023

8.4 good ratings
Updated On 20 March, 2023

As a business owner, one of the most important tasks is managing payroll and HR-related duties. This can be time-consuming and challenging, especially for small and medium-sized businesses. To help businesses manage their payroll processing and HR tasks efficiently, Paychex offers a comprehensive online payroll and HR platform.

What is Paychex?

Paychex is a leading provider of payroll, human resources, and benefits outsourcing solutions for small to mid-sized businesses. Founded in 1971, the company has over 670,000 clients across the United States, serving various industries such as healthcare, hospitality, retail, and manufacturing.

Paychex has a range of solutions to fit different business needs, including payroll processing, time and attendance tracking, employee benefits, tax filing, compliance services, and HR administration. Paychex offers flexible pricing plans that can be tailored to meet the unique needs of each business, making it an attractive option for businesses of all sizes and stages of growth.

Check out our other review post on adp reviews to find out about the ADP pros, cons, features & ease of use.


  • Automates payroll tax filing
  • Provides 401(k) and retirement management services
  • Flexible Pricing
  • User-Friendly Interface
  • Strong Reputation
  • Supports third-party integrations
  • Personalized analytics and reports


  • Additional Costs
  • Limited Customization
  • Complex Pricing Structure
  • Limited Reporting

Performance at Glance

The following table shows the ratings for Paychex on various platforms and review websites:


Paychex Rating

Our Verdict

Ease of Use






Ease of Setup


G2 Rating


Features of Paychex Payroll Company

Paychex offers a range of features that make payroll processing and HR management easier for businesses. Here are some of the important features of the platform:



Reporting & Dashboards


User, Role & Access Management


Reporting & Dashboards


Performance & Reliability




Payroll Entry


Time Off Accrual


Direct Deposit


Pre-Tax Deductions


Wage Garnishment


Check/W-2 Printing


Check/W-2 Delivery


Web Portal


Tax Calculation


Tax Filing


Automatic Tax Payment


Payroll Services

Paychex offers a range of payroll services for businesses of all sizes. Small businesses with up to 49 employees can benefit from a simplified payroll solution that includes small business payroll processing, tax administration, and direct deposit. Larger businesses with 50 to 1,000+ employees can enjoy a comprehensive payroll service that includes additional features such as tax compliance and employee self-service portals. Businesses can also compare Paychex’s different payroll packages to select the one that best suits their needs and budget. Paychex also assists businesses looking to switch from their current payroll provider to Paychex.

Employee Benefits

Paychex offers a variety of employee benefits, including group health insurance, HSA and FSA plans, and retirement services. Businesses of all sizes can benefit from Paychex’s competitive rates and comprehensive coverage options. Paychex also offers a benefits administration service that includes employee communication, enrollment, and eligibility verification.

HR Services

Paychex provides HR services that include HR consulting, employee onboarding, hiring services, and a PEO solution. Businesses can benefit from expert HR advice on employee relations, compliance, and policy development. The employee onboarding service helps streamline the new-hire process and improve the onboarding experience for new employees. The hiring service includes job posting, resume screening, and background checks. Paychex’s PEO solution allows businesses to outsource HR functions such as payroll and benefits administration, freeing up time and resources to focus on other business areas.

Time & Attendance

Paychex offers time and attendance solutions that include time clocks for businesses of all sizes. These time clocks can be used for employees to clock in and out, track time worked on different projects, and monitor attendance. The data collected from these time clocks can be integrated with Paychex’s payroll and HR systems, helping businesses streamline their operations and increase accuracy.

Product Integrations

Paychex offers third-party integrations with various software solutions to help businesses streamline their operations and increase efficiency. Integrations include popular accounting software such as QuickBooks and Xero, as well as time and attendance software such as TSheets.

Business Insurance

Paychex provides a range of business insurance solutions, including workers’ compensation, general liability, umbrella, cyber liability, and commercial property insurance. These insurance solutions help businesses protect themselves against potential liabilities and damages, ensuring that they can continue to operate and grow in the face of unexpected events.

Payment Options

Paychex offers businesses a variety of payment options to suit their needs. Direct deposit is a popular option, allowing employees to receive their paychecks directly into their bank accounts. Paychex also offers check printing and delivery services for businesses that prefer to pay their employees with paper checks. For businesses looking for a more flexible payment option, Paychex offers pay cards, which can be used like debit cards to access employees’ paychecks.

Pay Contractors

For businesses that work with contractors, Paychex’s Contractor Payment Services can simplify the payment process. With this feature, businesses can track and pay their contractors all in one place, reducing the risk of errors and saving time. Paychex also offers tax form filing services for contractors, making it easier to stay compliant with tax regulations.

Same-day ACH payments

Paychex’s same-day ACH payments are a convenient option for businesses that need to pay their employees quickly. With same-day ACH, businesses can initiate payments in the morning and have them processed and deposited in employees’ accounts on the same day.

Garnishment Pay Services

Paychex’s garnishment pay services can help businesses process wage garnishments accurately and efficiently. Paychex calculates the garnishment amount and deducts it from the employee’s paycheck, ensuring compliance with legal requirements. Paychex also handles the distribution of payments to the appropriate parties, saving businesses time and reducing the risk of errors.

Payroll Reports

Paychex’s payroll reporting services provide businesses with valuable insights into their payroll data. Paychex offers a range of payroll reports, including payroll summary reports, labor distribution reports, and tax liability reports. These reports can help businesses identify areas for improvement, track employee hours and overtime, and ensure compliance with tax regulations.

Paychex Payroll Company Customer Service

Paychex is a payroll company that offers top-notch customer service. One of the reasons Paychex stands out is its comprehensive customer support options. Certified payroll professionals are available 24/7 via phone or email, providing clients with quick and accurate answers to their questions. For higher-tier clients, Paychex assigns a dedicated account representative as their primary contact. Additionally, all of Paychex’s customer service representatives are based in the United States.

Paychex’s website is a valuable resource for clients, featuring several useful tools and resources. The online knowledge base contains detailed answers to a wide range of questions, making it easy for administrators and employees to find the information they need. The company blog also features posts written by Paychex subject matter experts on trending topics in the payroll industry, providing valuable insights and advice.

Paychex understands the importance of providing exceptional customer service to its clients. With their 24/7 support, clients can get quick answers to their questions and concerns. The dedicated account representatives provide clients with personalized service, ensuring that their needs are met promptly and efficiently. The online resources and company blog offer valuable information and insights to clients, helping them stay up-to-date on the latest trends and best practices in the payroll industry.

Usability & Ease of Use of Paychex Online Payroll

Paychex Flex is a cloud-based payroll platform that offers ease of use and accessibility. With its web-based interface, users can access the system from any web browser. It also has a mobile app that allows you to manage your payroll on the go on both iOS and Android devices. The Paychex mobile app is user-friendly, providing quick access to essential payroll information.

The dashboard provides a quick overview of key payroll data when you log in, including upcoming check dates, cash required for the next payroll, and a quick link to the payroll reports section. While the interface may take some time to master, essential payroll statistics are presented front and center for easy reference. 

Running payroll is a simple task with just a few steps. All you have to do is enter payroll information such as salaries, hours worked, and pay rates, confirm the data is correct, and submit the payroll for processing. Instead of running payroll manually each pay period, users can set up recurring amounts for faster processing. This feature is especially helpful for companies that have a large number of employees.

Paychex Flex provides users with a range of tools that make payroll management easy. The platform’s online payroll processing is accurate and efficient, ensuring that employees are paid on time. Moreover, the platform integrates with other human resources (HR) functions, such as time and attendance tracking, benefits administration, and HR compliance. This integration makes it easy for companies to manage all their HR functions in one place.

Is Paychex Right for Your Business?

Paychex is a well-known payroll and human resources service provider that caters to businesses of all sizes. If you are considering outsourcing your payroll and HR functions, Paychex is the right choice for your business.

One of the biggest advantages of using Paychex is its extensive range of services. In addition to payroll processing, Paychex offers services such as time and attendance tracking, benefits administration, and employee onboarding. This makes it a comprehensive solution for all your HR needs. Paychex also provides customized reports and analytics that can help you gain insights into your workforce and make informed decisions.

Another benefit of Paychex is its user-friendly platform. The interface is intuitive and easy to use, with features such as a mobile app and self-service portal that allow employees to view and manage their pay and benefits information. Paychex also offers 24/7 customer support, so you can get help whenever you need it.

Paychex is also known for its compliance expertise. With constantly changing regulations around payroll and HR, it can be challenging for businesses to stay up-to-date. Paychex stays on top of these changes and ensures that its services are compliant with federal, state, and local laws.

Of course, as with any service provider, there are some potential drawbacks to using Paychex. One consideration is cost. Paychex’s fees can be higher than other payroll providers, particularly for smaller businesses. Additionally, some users have reported that customer service can be slow or unresponsive at times.

So, businesses with a low budget may not be ideal for their business needs. In such a case, businesses may need to look for affordable payroll or HR platforms.

Top Paychex Online Payroll Alternatives

There are several other online payroll platforms that businesses can consider as an alternative to Paychex. Here’s a comparison of some of the top alternatives:





Starting Price

$39/month + per person rate based on company needs

$40/month + per person rate based on plan

$59/month + per person rate + fees for add-on features


Payroll with direct deposit or in-house printed checks for employees and contractors, self-service portal. Option to add on filing and reporting for payroll taxes.

Automated payroll, direct deposit for employees and contractors, online pay stubs, automatic filing and reporting for payroll taxes.

Direct deposit or check delivery for employees, automatic filing and reporting for payroll taxes.

Benefits Administration

Not included

Administer health, wellness, retirement, transportation, housing, and custom benefits

Add-on features for retirement, health insurance, and workers' comp


In assessing Paychex, it is evident that the company offers a comprehensive range of payroll and human resource (HR) solutions for businesses. Paychex provides services such as payroll processing, tax filing, benefits administration, and HR management. The platform is known for its reliability, accuracy, and compliance with regulatory requirements. Additionally, Paychex offers robust reporting capabilities and integration with other HR systems. Despite certain drawbacks, Paychex remains a popular choice for businesses seeking efficient and professional payroll and HR services.

Frequently Asked Questions

Do you have questions about Paychex, a leading provider of payroll and HR solutions? In this section, we’ll answer some frequently asked questions about Paychex.

What is the difference between Paychex and Paychex Flex?

Paychex is a company that provides payroll, HR, and other business services. Paychex Flex is an online platform that allows businesses to access and manage their payroll and HR information, as well as other services, such as time and attendance tracking, benefits administration, and employee self-service.

How long does Paychex take to pay?

Paychex offers different payroll processing options, including same-day or next-day processing, depending on the business’s needs and preferences. The time it takes to pay employees may vary depending on the payroll processing option chosen by the business.

Does Paychex offer health insurance?

Yes, Paychex offers health insurance as part of its benefits administration services. Paychex works with a variety of insurance carriers to provide businesses with customized health insurance plans that meet their specific needs.

How to process payroll in Paychex Flex?

To process payroll in Paychex Flex, businesses need to log in to their account, enter employee hours, review and approve the payroll, and submit it for processing. Paychex Flex offers a user-friendly interface and a step-by-step process to guide businesses through the payroll processing steps.

Does Paychex do background checks?

Yes, Paychex offers background check services as part of its HR solutions. Businesses can use Paychex’s background check services to verify a job candidate’s criminal history, education, and employment history, among other things.

Does Paychex have phone assistance?

Yes, Paychex offers phone assistance to its clients. Businesses can contact Paychex’s customer service team for help with payroll, HR, benefits administration, or any other questions related to their account. Paychex also offers online support through its website and mobile app.


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