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What’s VoIP and why your business needs it?
Currently, VoIP (Voice over Internet Protocol) has become a popular telecommunications technology, especially for businesses. It basically employs data networks to transmit calls over the Internet instead of using traditional telephone lines. Compared to traditional phone systems, VoIP is cheaper and this can be a relief for small business owners and startups. Moreover, this system has some useful additional features that make day-to-day communication more convenient. Let’s take a detailed look at how VoIP works and how it can benefit you as an entrepreneur.
How does VoIP work?
The technology enables traditional phone systems to function on computer networks by utilizing packet-switched protocol. In simple words, voice data is converted into small packets which are then transmitted and changed into a regular telephone signal for employees who are using a cellphone or landline. So basically, telephone calls are communicated as any other type of data such as e-mail over an IP network. Apart from phones, this technology can also be used to make calls on desktops.
The best part is that you don’t need to get extra cabling done to set up your VoIP phone service. Also, you don’t have to deal with the inconvenience of changing phone numbers. To offer a fuss-free and unified communication, apart from making phone calls, there are some additional features in VoIP plans related to faxes, web conferences, and mails.
How can a VoIP system benefit businesses?
Cost – Instead of using separate connections for phones and the Internet, VoIP merges the communication medium by simply using data to transmit both, calls and data. This can dramatically cut down costs, especially if your business frequently requires you to make long-distance calls. Moreover, since there is no necessity for hardware and other extensive equipment, you end up saving a lot of money on installation.
Multi-functionality – Apart from phone calls, a VoIP system offers a whole range of features including video conferencing, virtual meetings, and attachment of documents. Moreover, the VoIP system also sends inbound fax communications directly to your email address in the form of a PDF attachment that can be forwarded if needed. Additionally, it comes with a valuable feature known as an auto-attendant that comes with recorded messages to resolve common queries by callers.
Portability – As long as you have a reliable Internet connection, you can connect to your clients and employees anytime and anywhere. VoIP is ideal for your business if you travel a lot for work and need to be in touch with your colleagues via phone or video calling.
How secure is a VoIP system?
It is easier for hackers to intercept calls made from a VoIP system as the voice data is broken down into packets which are disseminated over the Internet via unsecured channels. Furthermore, digital data can be manipulated and stored using different methods, a tactic that doesn’t work on a traditional landline. Thankfully, the top VoIP providers come with encryption features and other essential security arrangements to safeguard the privacy of your business.
Is VoIP HIPAA compliant?
If your company manages medical information, then HIPAA (Health Insurance Portability and Accountability Act) is something you need to be aware of. This act basically prescribes regulations for protecting the privacy and ensuring the security of medical records that also involves the communication system you use. Unfortunately, not all VoIP providers are HIPAA compliant, so before you get one installed, it is integral that you verify their compliance status.
What are the pros and cons of business VoIP?
Pros
- Cost-effective
- Flexible and portable
- Feature-rich
- No hardware installation
- Integration tools
- International calling at a much lesser cost
Cons
- Vulnerable to hackers
- Wouldn’t work for regions with poor Internet connections
- Average sound quality in certain instances
Top business VoIP service providers
RingCentral
This all-inclusive cloud-based VoIP phone system flawlessly integrates with your various business operations.
- Mobile integration for remote management
- Flexible price plan
- Solid customer support
- Stable connectivity during web meetings
- Good audio quality
CloudPhone
A great alternative for small businesses looking for a VoIP system, CloudPhone comes with advanced communication features.
- Terrific mobile app
- Comprehensive management portal
- Unlimited call minutes
- Easy setup
- 30-day free trial
Alliance Phones
Best for small to medium-sized businesses, Alliance Phones offer excellent VoIP services with a reliable customer care team.
- Seamless user interface
- Advanced calling features
- Unlimited plans
- 30-day money-back guarantee
- 24/7 customer support
Is VoIP worth it?
By using VoIP phone services, you can cut down major telephone costs and maintenance expenses. Furthermore, it can enhance your organization’s efficiency and productivity by offering features like auto-attendant, call routing, mobility, collaboration tools, and third-party app integration. Overall, VoIP is a sound investment to streamline your business’s daily operations. While shopping for a plan, just ensure that you opt for a VoIP provider that renders an encrypted system to protect your communication from any illegitimate activity.
