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Last UpdatedJul 17, 2023
The Best VoIP Auto Attendant Features
In VoIP, auto attendant phone systems are pre-recorded voices which serve as a virtual receptionist for businesses. If a company is considering switching to a VoIP phone system, then an auto attendant makes great business sense. Auto attendant phone systems don’t use valuable business resources that can be used elsewhere, directly contributing to profit. Auto attendant systems also very efficiently direct calls to the correct departments and parties sans any confusion, saving a lot of time, energy, and money.
The cost-effectiveness of auto attendant phone systems
Auto attendant phone systems allow businesses to not have to employ phone switchboard operators or receptionists. Having call routing abilities 24/7, this allows their employees to effectively receive calls anywhere in the world at any time. Auto attendant phone systems also ensure that businesses never miss any calls since each call is routed and directed to the correct person, department, or information, thus offering customers better service. VoIP auto attendant phone systems are easily programmable and, thus, are the wave of the future.
The best auto attendant features
Businesses, however, need to make sure that their auto attendant provides the full set of all the best features that such systems can possibly have. Read on to know some of the best features and practices of the best auto attendants.
Auto attendants’ features and practices can be split into 3 logical categories –settings, basic, and advanced.
While choosing VoIP services, settings are the most overlooked factor, but in reality, they can include some of the most essential and valuable tools within a phone system. The best auto attendants have the following settings:
While auto attendant systems have many basic features, the best ones offer customers all of the below mentioned:
There are a set of advanced features that may require paying additional charges per month, but the fact that they are present is an indicator of a great auto attendant system. These include:
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