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Get Safe
9.8
ratings

Well-crafted And Completely Wireless Medical Alert Systems

Overview

Apart from being known for their home security systems, GetSafe offers hardware for medical alert home monitoring. Using a trusted and certified medical alert monitoring center, GetSafe provides its service across all the 50 states. Their medical alert products include wearable and wall-mounted emergency call buttons, security video cameras with two-way talk, and voice-activated and standard communication consoles. All these products are wireless and are easy to use for seniors who live independently. Unlike most medical alert systems, GetSafe does not make it mandatory to have wearable devices to ensure the safety and security of older adults.

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Pros

  • Easy setup and install
  • 24/7 emergency assistance
  • 30-day risk-free trial

Cons

  • Extra fall-detection costs
  • Extra video-monitoring costs
  • Add-ons are expensive

Key features

  • Single, connected, medical alert system
  • Wearable waterproof emergency buttons
  • Water-resistant wall buttons
  • Mini consoles with voice activation
  • 24/7 GPS add-on monitoring

Who is it for

  • Seniors with medical ailments and health conditions
  • Seniors who want to live independently
  • Seniors who want to travel independently
  • Adults who want to remotely check up on their elderly grandparents or parents

How GetSafe works

GetSafe’s medical alert system comprises a base unit, wireless wall buttons, and a voice-activated device. The base unit is the main hub to which all other devices are connected. The package also includes a Vial of Life card that has to be filled out with all the essential medical emergency information. This card must be placed in an easily accessible or visible place in the house, e.g., on the refrigerator door. The base unit needs to be set up by simply plugging it into a standard wall outlet. The additional devices have to be placed in high-risk areas around the house, such as bedrooms, bathrooms, hallways, and stairways.
In case of an emergency, one can press the wireless button on the base unit or the additional devices. In either case, the base unit will connect to the emergency monitoring center. A dispatcher will ask about the type of emergency and type of help required. If the dispatcher cannot communicate through the base unit, they will call up the home phone or cell phone. If they still cannot establish communication, the dispatcher will follow the emergency protocol set by the user of the medical alert system, wherein either one of the individuals in the emergency list or directly call 911 will be called.


Features at a glance

  • Single connected medical alert system: One of the best features of GetSafe’s medical alert system is that it is a single connected system. The central device is the base system or medical alert communication console, which is a small and sleek white box that is plugged into an electrical outlet. The console can be used to contact a GetSafe operator 24/7.
  • Wearable, waterproof emergency buttons: GetSafe offers optional wearables such as pendants and wristbands that have easy-to-activate waterproof push buttons. These are designed with precision to avoid accidental calls. The buttons are unobtrusive, lightweight, and are sturdy enough to last for up to 5 years. In addition, the buttons can be integrated with the “Auto-Fall Detection” feature, which will connect to an emergency operator in case of a fall.
  • Water-resistant wall buttons: GetSafe offers wall-buttons that work in the same way as wearable buttons. These buttons can be attached to wall surfaces using double-sided tape included in the pack. The wall buttons are resistant to water and, hence, can be fixed up even in damp places such as bathrooms.
  • Mini consoles with voice activation: GetSafe also offers a voice-activated mini console that can be seamlessly integrated with the main communication console. Emergency assistance is available through the mini console by simply saying “call 9-1-1, call 9-1-1.” The wireless console also has a pull cord. This can be used to call for help if the wall button cannot be reached or there are no wearable devices worn.
  • 24/7 GPS add-on monitoring: GetSafe offers an add-on device that allows 24/7 on-the-go monitoring and protection. Priced at around $30, the GPS mobile device can be carried around while traveling alone or whenever there is a need to go outside the house.

Activation

The installation and activation process of GetSafe’s medical alert system is very simple. There is no configuration process involved and there are no software adjustments to be made. Additionally, the devices do not need any fine-tuning. The main hub just needs to be plugged in a wall socket. Then, you need to switch the hub on and wait for it to be initialized. Depending on how strong the cellular connection is, the middle icon will glow green. Once this is done, test the system by pressing the middle button. It will instantly connect to a GetSafe operator. Additional devices like wearable buttons, wall buttons, and the voice-activated mini-console are already synched and paired with the main hub. They only need to be placed in high-risk areas. There are no activations or set up involved for these devices too.


Tax Reduction

According to the IRS, medical alert systems are not explicitly classified as tax-deductible. But there are a few options to get tax deductions on expenses done for medical alarm systems. One way is to get a doctor’s prescription. Medical devices prescribed by a doctor are usually tax-deductible. This is the general rule of the IRS for medical expense deductions. Thus, asking a doctor for a prescription of a medical alert system can help in getting a tax deduction. However, medical alert systems are considered as elective medical equipment by definition, so some doctors may not agree to give out a prescription for tax deduction purposes.
The IRS allows tax deductions for medical expenses that include a plan that stores medical data in an electronic database and retrieves this data when requested by a medical professional. This can be another way to get tax deductions on the medical alert system since GetSafe often stores medical information in their database and provides this information to EMTs and emergency providers on request.


Fall Detection

Automatic fall detection is available as an add-on feature. By paying a small additional fee, fall detection can be integrated into the wearable devices. However, there is no auto fall detection feature in-wall buttons. But these can be placed in high-risk areas such as bathrooms, stairways, hallways, and bedrooms, where the risk of falling is higher.


Medicare or Medicaid coverage

Medicare provides coverage for a number of medical equipment prescribed by a medical practitioner, but Medicare Parts A and B do not cover medical alert systems. However, Medicare Part C Advantage may provide coverage. Part C gives access to private HMOs and PPOs plans. These may give comprehensive coverage for equipment and services not included in Plan A or B.


Sign up and Registration

The sign-up process is quite simple: a web form has to be filled with information such as the name of the user, their address, and phone number. The form also requires the basic information of the owner who will be responsible for the GetSafe account. Additionally, the form requires shipping details, i.e., the address where the system will be delivered. This can be the address of the medical alert user or the address of the account holder. This will be followed by entering the type of shipping method preferred—standard ground shipping and express shipping. Then, payment details have to be entered. Once this is done, the account creation will be done. This will require an email ID, which will be the login ID for the GetSafe account. The form will also ask to set up a password. After this, the order will be placed, and the account will be set up.


How much does it cost

Plans and Pricing

GetSafe Features

Starter

$99

Standard
$229

  Select

$359

Monitoring fee

$24.95/mo $24.95/mo

$24.95/mo

No. of bedrooms

0-1 2-3

4-5

24/7 Monitoring in the USA

4G LTE Base Unit

Voice-Activated Wall Button 1 2

3

Standard Wall Button

1 3

5

Lanyard/Wrist Button

1 1

1

Vial of Life

1 1

1

LockBox

1

*Prices are subject to change. Please refer to the official GetSafe website to know the updated price.

Extra features and equipment like GPS Monitoring, Fall Detection for GPS Monitoring, Caregiver Tracking for Mobile GPS, Voice-Activated Wall Button, Wall Button, Personal Help Button, Smoke Detector, Lockbox Add-on, and Vial of Life will cost more. GetSafe also charges $5 for warranty.


Contact and Support

GetSafe customer support is mostly focused around their home security products since these are the primary focus of the company. The customer assistance for medical alert systems is quite limited. Although the monitoring center is available 24/7, customer support is available only during office hours, Monday to Friday, 7:00 am to 3:30 pm PST. Additionally, GetSafe has an extensive social media presence, so one can also connect with them through social media for questions about products, use, and installation. In addition, the official website also has a few How-to videos for medical alert systems.


Our Verdict

Despite offering home security options originally, GetSafe has slowly come to occupy substantial space in the medical alert system market as well. Unlike most home alert systems, GetSafe offers devices without the need to have wearables. This takes off the hassle of wearing a pendant or wristband constantly unless one really wants to. Moreover, GetSafe’s aesthetically designed devices can be easily installed and set up. The senior-friendly devices are highly affordable, although adding extra features may increase the price of plans subscribed. Also, customer support is unavailable 24/7; however, the monitoring center is active 24/7 all through the year, including holidays. In a nutshell, GetSafe is the perfect medical alert system provider for those looking for all-encompassing and hassle-free alert systems for seniors who want to have peace of mind while living independently.

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