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Match
9.6
ratings

Overview

The interface of this website is one of the most attractive parts of the site as it isn’t complicated and allows users to see the entire page without having to scroll constantly. The interface is clean and organized making people use the site without confusion.

Since the year 1995, Match.com has been helping people find partners, lovers, and companions. The company started with the hope that people meet their prospective match using the site within the comfort of their four walls. Along with this, Match.com knows no boundary when it comes to finding love for people from every sexual orientation. Thus, you can be single, divorced, or gay, and Match.com can be a promising place for everyone to find who they are looking for.

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Pros

  • Caters to all sexual orientations and marital statuses
  • Emphasizes on security and privacy
  • Additional features such as “Daily Five”

Cons

  • Expensive subscription plans
  • Lengthy sign-up process
  • No 24-hour customer support

Customer service

Match.com provides customer service through their website’s customer care site section, which offers different ways of customer service that include one-on-one phone, e-mail, and chat support. The customer service is often used for issues or inquiries related to billing, technical issue, or subscription settings.

Logged in users can find customer support site upon clicking the help tab, which can be found in the ‘tools’ icon in the top right-hand corner. Users can also speak with a customer care representative by choosing the Contact Us option on the website. However, the phone team is available for support from Monday to Friday from 8 a.m to 5 p.m.

Subscription model

The subscription model and the pricing of Match.com is quite straightforward. There is a basic membership that gives you access to the site with only limited functionality. To increase the functionality, one needs to buy a subscription and become a paid member. The following are their subscription plans for the same:

  • A one-month membership charges are approximately $42.99
  • A three-month membership charges are approximately $71.99
  • A six-month membership charges are approximately $120

Match.com is one of the most popular dating websites in the present time but their prices are higher as compared to most others.

Security and privacy

Match.com claims to take appropriate safety and security measures that include physical, electronic, and procedural measures. These measures are taken to safeguard the personal information of every user or member of Match.com from being unauthorized access or disclosure. Therefore, to protect its users’ important yet sensitive data, the website encrypts all usernames and passwords along with account related data stored in the cookies.

Additionally, the site screens every profile change made to ensure that the changes made by users are nothing that’s prohibited.

However, despite their tight security and privacy protocol, in 2015, Match.com was under scrutiny when someone noticed that the site uses unprotected HTTP connection during login credentials thereby, putting their users’ information at risk. This issue was later resolved when the site updated their connection.

Registration

The registration process is lengthy and can take a while. This is because Match.com asks for several basic and preferential details through which, they introduce you to people with similar preferences and values.

The registration process of Match.com is meticulously guided and takes anywhere between 15 to 30 minutes to complete. In the initial process of signing up, you will have to enter details like your gender, interested gender, age, and age ranges of people you’d like to meet, and your zip code. Subsequently, you will be led to a free account creation page that only requires you to fill your email, password, and date of birth.

The next part of the registration process will take you through eight screens that build your profile and help you tell other more about yourself.

For LGBT

While Match.com isn’t exclusively designed for people who are part of the LGBT community, they can still use this website in order to meet LGBT singles and build connections. There have been approximately 650,00 LGBT memberships till date. To keep each user’s account safe, Match.com follows necessary steps for safety and discretion. Through this, Match.com makes a disclosure feature available to the LGBT users. In this feature, people can disclose their sexual orientation only upon accepting communications with a respective match. However, most LGBT users keep the profile open visible, which allows other users to search for them.

Additionally, this dating website sends “Daily Five” prospective matches as suggestions in order to help the users find who they are looking for.

Match