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Vivint
8.9
ratings

A Security Service That Safeguards Your Home Interests

Overview

Vivint provides a wide variety of home security appliances for households with different needs. It was established in 1999 under the leadership of Todd Pedersen and Keith Nellesen. Vivint was listed among the top 50 innovative companies in 2017. They are trusted by over 1.3 million customers because of the quality of service they offer. Vivint has top-notch systems that are available at affordable prices. The company invests in the latest technologies to stay ahead of their competitors.

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Pros

  • Total home monitoring and protection
  • Compatible with Google Home and Alexa
  • Exclusive features with many devices

Cons

  • Extra payment for added facilities
  • Lengthy contract requirement
  • Professional installation required for some devices

Key features

  • 24×7 monitoring
  • Wide range of products
  • User-friendly app
  • Integration with smart home devices
  • Professional installation services

Who is it for?

Vivint is an extremely good professional installation for:

  • Customers who are tech-savvy and looking for a high-end comprehensive home security system
  • Homeowners looking to upgrade their existing home systems.

How does Vivint work?

Vivint offers a great mix of standard security monitoring and protection devices with a ton of add-ons. Everything is connected to a “Go Control Panel” wireless base unit. There is an active two-way communication between the unit and all wirelessly installed sensors and motion detectors in and around your home. The system is designed to identify and detect burglary and environmental threats to help you alert safety authorities and protect your home. The Central Security Station located in St. Paul, Minnesota, monitors all active systems round the clock, all year round. Customers can also monitor everything through an app that can be downloaded on all supported devices.


Features at a glance

  • A wide range of products: Vivint security offers doorbell cameras and outdoor cameras, which help you monitor your home remotely. They also offer a Ping camera that can be installed indoors. All of these cameras come with a two-way talk feature. They also offer home security packages that come with state-of-the-art sensors and alert systems. Smart locks, burglary detection, garage door controls, smoke alarms, and CO detectors are also available.
  • 24×7 monitoring: The company provides 24/7 home security monitoring services. You can get in touch with the monitoring team directly through the one-touch emergency button on the control panel. Through this feature, they aim to cut down on response time during emergencies.
  • Smart Home app: A Smart Home app is available for iOS and Android users. This app acts as a one-stop solution for controlling various smart home devices and connects to the security devices installed.
  • Integration with smart home devices: Vivint home security system includes thermostats, cameras, and fire alarm technologies that work seamlessly to provide complete protection. Their systems can also be integrated with smart home devices like Google Home and Amazon Echo.
  • Professional installation services: While you can easily install the basic security devices provided by the company, their smart home solutions require professional installation. The company provides these services for a fee, but at times, they do have special offers that include free installation.

Security and Monitoring

The service not only offers basic alarms and sensors but also provides smart home management and security systems. Vivint’s products and systems are intelligently designed by professionals who aim to transform every house into a smart home. They provide a wide range of appliances that are easy to control and operate. The company also offers 24×7 surveillance to ensure that you and your family are always safe.


Compatibility

Vivint home security systems work seamlessly with Alexa. The app can be used to control the entire system with Echo. However, Vivint does not work with Ring as the security cameras provided cannot be integrated with another alarm monitoring company. Vivint also works with Nest Thermostat. Using the Smart Home app, temperature settings can be easily adjusted. Alternatively, Google Home can be used to control Vivint’s smart home panel by simply using the customer’s voice. Google can be asked to change the temperature, turn off the lights, and even lock the front door. Vivint additionally uses Z-Wave devices such as door locks, thermostats, lamp modules, and garage door controllers using a Z-Wave network. The best part is Vivint is a completely wireless security system and can also use cellular service to control all the tech.


Installation

Vivint is one of the few home security installations that is done free of cost by the company. Once you subscribe and pay for the service, the technical support staff will come to your home and have the detection and monitoring devices installed. For tech-savvy users, Vivint also features a comprehensive user guide on their support page that you can check online. You will find step by step instructions on device installation and maintenance among other articles for reference.


Sign up and Registration

The signup and registration process for Vivint is quite straightforward. Customers must provide their email ID and create a password. Once the company verifies the information, the account is created and can be used to subscribe to a premium plan. Customers can input other particulars after the first login to their account to set up monitoring and protection services.


How much does it cost?

Vivint Features

Smart Home Automation $39.99/month Smart Home + Video Automation and Monitoring

$49.99/month

Vivint Sky Panel at $549

1 x Motion Detector (no cost)

2 x Door Sensors (no cost)

0% APR financing for 42 or 60 months up to $4000*

Additional Equipment:

Glass Break Sensor, Smoke Detector, CO Sensor, Take-over Module (retro-fit products from another provider), Medical Pendant, Key Fob, Tilt Sensor, Flood Sensor, Signs, Smart Plugs, Firefighter

Exclusive Equipment Integrations:

Doorbell Camera, Automatic Door Lock, Element Thermostat, Nest Thermostat, Ping Indoor Camera, Outdoor Camera, Garage Door Controller, Vivint Smart Drive, Amazon Echo

*Prices are subject to change. Please refer to Vivint’s official website to know the latest prices.


Contact and support

There are two separate toll-free numbers on Vivint’s home security official website for sales and billing or technical support separately. Alternatively, there is a feedback form that you can fill and submit a query directly on the website. Vivint’s support executives will get back to you in some time. Customers can also benefit from their exhaustive knowledge base and refer to articles for assistance on different types of products.


Our Verdict

Vivint offers advanced security technologies for people who wish to protect their homes. They also provide packages to automate the house, and a variety of devices to manage and control home security. Furthermore, 24/7 customer support is provided. In case of an emergency, you can get in touch with the monitoring team through the panic button on Vivint Smart Hub. Vivint has a 5-year contract for customers who choose to finance the security equipment on their own. Customers also have the option of opting for a monthly monitoring contract if they purchase all the equipment upfront from Vivint. With month-to-month contracts, customers can cancel any time. Vivint also has extensive support resources on its website to answer frequently asked questions. You can also reach the company through calls, emails, and chat support systems. This makes Vivint home security system a good fit for any type of household.

Vivint